I am writing to express my distaste and frustration with the whole Restaurant.com experience. I received a "gift" of $50 to redeem at Restaurants.com and from "Go", I was underwhelmed by the selection of restaurants I had to select from. I eventually found one that was nearby that would redeem my credits. I ended up with 5 credits of $10 each which I could only use one at a time.
The first time I visited the restaurant, it was no problem because I had a printed certificate. Then I noticed that on the bottom of the certificate it said, "Dont hassle with paper..." and it went on to describe how using the Restaurant.com app was so easy and how it was "with you everywhere you go". Big mistake. I went a second time to the same restaurant some time later and was not even able to use my credit. At all! That was why I went there to begin with! Needless to say, I left incredibly angry and irritated. (This was through no fault of the restaurant. They were very nice, friendly and understanding of my frustrations with the app not working). I tried using the app AND getting access to my credit via the full website. All it did was try to load... and load... and load...and load! There was no problem with the Wi-Fi (I used the restaurants as well as my own/data) and it wasnt issues getting access to the internet (I was able to access other websites and use all my other apps without a problem). I even rebooted my phone and tried all the typical troubleshooting to aid in accomplishing my end task. Nothing. I spent almost 45 minutes trying to access my credits and ended up leaving the place paying full price anyway! I came home and immediately went to the computer to print the rest of my certificates (ink and paper is apparently the way to go with this company). Lo and behold, it took me about 10 minutes to get access to my certificates because it took the site so long to load. This whole thing is for the birds. Annoying with the small selection of restaurants to choose from, frustrating with the difficulty in using the app and maddening in the run-around needed to get anything accomplished through the website. Never mind the amount of time is wastes.
I will never be using anything that comes close to Restaurants.com again. It has wasted enough of my time.